Refund policy
MotionLux – Return & Refund Policy
Last Updated: June 2026
At MotionLux, we strive to provide high-quality products and excellent customer service. Please review this Return & Refund Policy carefully before purchasing LuxPod LEDs or any other products from our store.
30-Day Return Window
Customers may request a return within 30 days of receiving their order.
To qualify for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Include all accessories, manuals, and components
- Show no signs of installation, damage, misuse, or modification
MotionLux reserves the right to deny any return that does not meet these conditions.
Restocking Fee
All approved returns are subject to a 15% restocking fee, which will be deducted from the refund amount.
This fee covers processing, inspection, handling, and inventory costs associated with returned products.
Return Shipping Costs
Customers are responsible for all return shipping costs.
Original shipping charges paid at checkout are non-refundable.
We recommend using a tracked shipping service, as MotionLux is not responsible for returns lost or damaged during transit.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery and provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
Failure to report issues within 48 hours may result in the claim being denied.
If approved, MotionLux may, at its sole discretion:
- Replace the product,
- Provide store credit, or
- Issue a refund
Non-Refundable Items
The following are not eligible for refunds or returns:
- Used or installed LuxPod LEDs
- Items returned without original packaging
- Products damaged by improper installation or misuse
- Products showing signs of wear or alteration
- Clearance, sale, promotional, or discounted items
- Gift cards
- Shipping fees
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After 12 hours, orders may already be processing and cannot be canceled.
Once an order has shipped, it cannot be canceled and must follow the return process outlined in this policy.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund request.
If approved:
- The refund will be issued to the original payment method
- A 15% restocking fee and any applicable shipping charges will be deducted
- Refunds typically appear within 5–10 business days, depending on your payment provider
Refused Deliveries & Unclaimed Packages
If a package is refused, unclaimed, or returned due to an incorrect address provided by the customer:
- Original shipping costs are non-refundable
- Return shipping and handling costs may be deducted from any eligible refund
- A 15% restocking fee will apply
Chargebacks
Customers agree to contact MotionLux first to resolve any issues before initiating a chargeback or payment dispute.
Fraudulent chargebacks may be challenged with proof of delivery, tracking information, customer communications, and order records.
Contact Us
For return requests, refund inquiries, or order issues, contact:
MotionLux Support
Email: motionlux38@gmail.com
By purchasing LuxPod LEDs or any product from MotionLux, you acknowledge that you have read and agreed to this Return & Refund Policy.